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Data protection for aok.de

AOK protects your personal data and explains which data is stored and how it is used. AOK complies with the legal provisions on data protection.

Privacy Policy

AOK protects your personal data and explains which data is stored and how it is used. AOK complies with the legal provisions on data protection. 

We want to ensure that you always have full knowledge of which data is stored, when it is stored and for what purpose. In the following we illustrate the data processing that takes place when using this website. Additionally, every input form available on this website also contains a specific privacy notice. You will find notes on your data protection rights at the end of each website under “Data Protection Rights”. 

In case of questions or comments on our privacy notices, you can contact us here at any time.

Responsible Office and Contact Data

The AOK responsible for the data processing carried out in connection with the use of this website is stated in the section “Datenschutzrechte” (Data Protection Rights, in German language). You can find this section here or at the end of this website. There, you will also find our contact data as well as the contact data of the official data protection officer.

Accessing and Using the Website

A hosting service provider located in Germany collects data on each access to the server where this service is hosted (so-called server log files) on behalf of AOK This access data comprises: 

•    Name of the accessed website 
•    File
•    Date and time of the access 
•    Transmitted data volume 
•    Notification on successful access
•    Browser type and version as well as the operating system of the user 
•    Referring URL (the previously visited page)
•    IP address and the requesting provider

Due to technical reasons (ensuring the functionality and stability of the website) and security reasons (e.g. the clarification of abusive acts or fraud), the log file information will be stored for a maximum period of seven days and then deleted. Additionally, the IP addresses will be stored for four weeks in the course of the backup and then deleted. Data that needs to be stored beyond that period due to evidentiary purposes is exempt from deletion until the respective incident has been resolved. 

We have concluded a data processing agreement with our hosting service provider. With this agreement, the service provider assures to process the data in accordance with the            General Data Protection Regulation, and to safeguard the protection of the rights of the persons concerned.

The legal basis for the processing is art. 6 (1) (f) GDPR. The processing of required data for the aforementioned purposes is to be considered as legitimate interest for the purposes of this provision. The necessary all-encompassing balancing of interests concludes that the prevailing interest of the users in an exclusion of this data processing is not to be expected.

Storage of IP Addresses

On behalf of AOK, a hosting service provider collects data on each access to the server where this service is hosted (so-called server log files) to safeguard the legitimate interests according to art. 6 (1) (f) GDPR. This access data comprises the name of the accessed website, file, date and time of the access, transmitted data volume, notification on successful access, browser type and version as well as the operating system of the user, the referring URL (the previously visited page), IP address and the requesting provider. Due to technical reasons (ensuring the functionality and stability of the website) and security reasons (e.g. the clarification of abusive acts or fraud), the log file information will be stored for a maximum period of seven days and then deleted. Additionally, the IP addresses will be stored for four weeks in the course of the backup and then deleted. Data that needs to be stored beyond that period due to evidentiary purposes is exempt from deletion until the respective incident has been resolved. A transmission of the full IP address does not take place. AOK itself does not record any IP addresses and has no access to these at any time. Neither does an evaluation of the data for marketing purposes take place in this context.

Use of Cookies – General Information

AOK uses the technology known as cookies. Cookies are small files that are generated automatically by your browser and stored on your device (laptop, tablet, smartphone, etc.). Cookies do not cause any damage on your device, do not contain any viruses, trojans or other malware. The information stored in the cookie results from the corresponding, specifically used device. But that does not mean that we gain knowledge of your immediate identity.

Two different kinds of cookies are used on this website: so-called session cookies (specific to one session) and persistent cookies which are stored on your device for a longer period of time. 

The cookies used on this website are mostly so-called first-party cookies. These are cookies that are placed directly by the operator of this website and that can only be used by this operator. Additionally, so-called third-party cookies can be used. These are cookies that are placed by a service provider commissioned by the website operator. 

You can change the settings of your browser so that no cookies may be stored. You can find further information on these features in the documentation or in the help file of your browser. Please note that you may not be able to use or fully use some websites or parts thereof, if you prevent the use of cookies.

In the following, we explain which cookies are used specifically when visiting this website.  

Technically Necessary Cookies

Cookies may be used on this website that are necessary to safeguard an undisturbed use of this website. These technically necessary cookies are placed on your device as soon as you access the website. Unfortunately, a use of this website without the cookies listed in the following is not possible. Insofar as personal data should be processed in connection with these technically necessary cookies, this will take place in accordance with art. 6 (1) (f) GDPR. To be able to provide a website experience without errors is a legitimate interest within the meaning of this regulation. The necessary all-encompassing balancing of interests concludes that the prevailing interest of the users in an exclusion of this data processing is not to be expected. The following technically necessary cookies are used on this website: 

Name of the cookie: localisation-v1
This cookie stores the AOK selected by the user at the beginning of the use of the site so that the regional contents selected by the user will be displayed. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: localisation-v2
This cookie stores the AOK selected by the user at the beginning of the use of the site so that the regional contents selected by the user will be displayed. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: aok-gpp-fetypouser_session
This cookie stores the AOK selected by the user at the beginning of the use of the site so that the regional contents selected by the user will be displayed. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: viela
The purpose of this cookie is the anonymisation of the IP addresses within the server log files. The cookie safeguards that the web servers store no IP addresses of the user in their log files. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: cookieconsent_status
The purpose of this cookie is to store the specific consent status of the user, i.e. the cookie setting for the use of this website that has been explicitly demanded by the user. The lifetime of this cookie is 365 days. After this period, the cookie will be deleted automatically. 

Name of the cookie: cookieconsent_dismissed
This cookie documents, whether the user has already interacted with the “cookie banner” of this website or not. This is the only way to safeguard that the cookie settings selected by the user can be automatically maintained, and that the user will not be unnecessarily confronted with the “cookie banner” of this website again. The lifetime of this cookie is 365 days. After this period, the cookie will be deleted automatically. 

Name of the cookie: fe_aoktypo_user
If you register for one of the AOK advice forums, this cookie is used to save your log-in for the duration of the session. In this way the disruption-free use of the AOK advice forum is ensured. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: fe_typo_user
If you log in while using the website, this cookie is used to save your log-in for the duration of the session. In this way the disruption-free use of your log-in is ensured. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: aok-gpp-sessid
This cookie ensures that the website, created in the script language PHP, is displayed correctly. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: PHPSESSID
This cookie is used to recognise the user during his use of this website and to allocate the demanded contents to the right device. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: JSESSIONID
This cookie is used to recognise the user during his use of this website and to allocate the demanded contents to the right device. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: catAccCookies
This cookie is used to save the cookie selection of the website user for the duration of the session. This ensures that a banner is not faded in on every subpage. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically.

Name of the cookie: aok-forms-functional
This cookie records the URL parameters that enable the correct data-technical processing of form processes at the beginning of the use of this site. 

Cookies with Convenience Features 

Aside from technically necessary cookies, we also use cookies to provide you with certain convenience features of this website. Contrary to the technically necessary cookies, cookies with convenience features are only placed on your device upon your prior explicit consent according to art. 6 (1) (f) GDPR. You can adapt or revoke your consent at any time with effect for the future. In order to do so, please follow this link:

The following cookies with convenience features are used on this website:

Name of the cookie: localisation-v1
This cookie stores the AOK selected by the user at the beginning of the use of the site so that the regional contents selected by the user will be displayed. Provided that the user has given his consent in advance, the lifetime of this cookie is 365 days. After this period, the cookie will be deleted automatically. 

Name of the cookie: localisation-v2
This cookie stores the AOK selected by the user at the beginning of the use of the site so that the regional contents selected by the user will be displayed. Provided that the user has given his consent in advance, the lifetime of this cookie is 365 days. After this period, the cookie will be deleted automatically. 

Name of the cookie: aok
This cookie stores the AOK selected by the user at the beginning of the use of the site so that the regional contents selected by the user will be displayed, or that he will be redirected to the selected AOK, if necessary. Provided that the user has given his consent in advance, the lifetime of this cookie is 365 days. After this period, the cookie will be deleted automatically. 

Name of the cookie: aok-gpp-fetypouser_permanent
This cookie stores the AOK selected by the user at the beginning of the use of the site so that the regional contents selected by the user will be displayed, or that he will be redirected to the selected AOK, if necessary. Provided that the user has given his consent in advance, the lifetime of this cookie is 6 months. After this period, the cookie will be deleted automatically. 

Cookies and Applications for Marketing Purposes 

Marketing cookies are used to gather information on the utilisation and the visitor behaviour on our websites. For example, they help us to determine which areas of our website are especially popular. In this way, we are able to better adapt the contents of our website to your requirements and improve our offer. Marketing cookies are only placed on your device upon your prior explicit consent according to art. 6 (1) (f) GDPR. You can adapt or revoke your consent at any time with effect for the future.

In order to do so, please follow this link: 

The following marketing cookies are used on this website:

Name of the cookie: aok-forms-tracking
This cookie stores URL parameters for a better evaluation of marketing campaigns. 

Adobe SiteCatalyst

To create web statistics, AOK and her cooperation partners use the Adobe SiteCatalyst by Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. (In the following “Adobe”). By using this service and these cookies, AOK processes anonymous data in order to analyse, which sections and texts on AOK websites are being read more than others, or for example how you accept the navigation. Anonymised means that this data is not personal or cannot be connected to any individual. In the following, we specify which are the respective cookies. The processed information includes data on references to the AOK websites (referring links), browser, operating systems, screen resolutions, visual ranges in the browser, plug-ins, language settings, cookie settings, date and time, downloaded files, use of forms (e.g. how often the form is sent), and search engine terms. Furthermore, the system records i.a. the traffic source, the cancellations and exits on the subpages, the number of visits and visitors, and the devices used (e.g.  smartphone, tablet or PC, incl. manufacturer), the individual pages visited, button clicks, and the time spent on the website and the subpages. Adobe forwards this information to AOK exclusively in form of summarised and anonymised data that depicts a representation of the general use of the AOK websites. Further use of the data or transmission of the data to third parties does not take place.


Adobe Experience Cloud

Marketing cookies are mainly used in connection with features of the web analysis service Adobe Experience Cloud. The provider is Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. Please refer to the statement by Adobe available here for further information on the use of Adobe Experience Cloud. Which cookies are specifically used in connection with Adobe Experience Cloud, is specified in the following: 

Name of the cookie: AMCV 
This cookie stores the Adobe Experience Cloud ID of the website visitor. This is a permanently assigned identification number that serves for the recording and analysis of data, like clicks, on the visitors of this website. Provided that the user has given his consent in advance, the lifetime of this cookie is 24 months. After this period, it will be deleted automatically. 

Name of the cookie: s_gpv 
This cookie stores different parameters/values that are used during tracking in order to maintain this value. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: s_pers 
This cookie permanently stores analytic information that is processed by the Adobe Analytics database. Provided that the user has given his consent in advance, the lifetime of this cookie is 24 months. After this period, it will be deleted automatically. 

Name of the cookie: s_sess 
This cookie stores analytic information specific to the session that is processed by the Adobe Analytics database. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 
  
Name of the cookie: s_vi 
This cookie ensures that the ID of the website visitor cannot be linked to an IP address. That entails that only an anonymised visitor ID is stored. Provided that the user has given his consent in advance, the lifetime of this cookie is 730 days. After this period, it will be deleted automatically.

Name of the cookie: s_fid 
This cookie is used to identify a unique visitor if the standard cookie s_vi is not available due to restrictions for third-party cookies. That entails that only an anonymised visitor ID is stored. Provided that the user has given his consent in advance, the lifetime of this cookie is two years. After this period, it will be deleted automatically.

Name of the cookie: s_sq 
This cookie is placed by the JavaScript code and read if the ClickMap functionality or the Activity Map functionality is activated. It contains information on the prior link that was clicked by the user. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: s_cc 
This cookie is placed by the JavaScript code and read in order to determine whether cookies are activated or not. Additionally, the cookie decision of the website visitor is forwarded to Adobe. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

Name of the cookie: s_lastvisit
This cookie is used to retrace when the website visitor has last visited the website. Provided that the user has given his consent in advance, the lifetime of this cookie is 1 day. After this period, it will be deleted automatically.

Name of the cookie: omniture_optout
This cookie stores information on whether the user behaviour of the website visitors may be analysed by Adobe. The lifetime of this cookie is 10 years.

Further Applications on this Website

This website uses Google Maps to display maps and flag so-called points of interest (POIs) like AOK branches, medical facilities, etc. It is operated by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. By using Google Maps, information on your use of this website (incl. the IP address of the requesting device) may be transmitted to and stored on a Google server in the USA by Google Ireland. In respect to data protection, Google Ireland is responsible for this data transfer. In this context, we have concluded an agreement with Google, which is available here. Google Ireland bases this data transfer on the EU Standard Contractual Clauses, which are available here.

The following cookie is used in connection with Google Maps:

Name of the cookie: wantGoogleMaps

We use Google Maps to display a map with AOK branch offices to the user of the website. This cookie is placed if the user actively activates this function. Below, we have provided further details on the type and extent of data processing in connection with Google Maps. The lifetime of this cookie is 30 days. After this period, the cookie will be deleted automatically. 

The use of Google Maps is based on your consent according to art. 6 (1) (a) GDPR. In order to ensure that the aforementioned data transmission only takes place upon your consent, we have implemented the so-called 2-click solution on this website. This method ensures that the aforementioned data processing only takes place after clicking on the corresponding map. The duration of the storage complies with the Google Maps terms of use. These terms of use by Google Maps are available here. Currently, the lifetime of this cookie is 30 days. In order to deactivate the service of Google Maps prematurely or generally, thereby preventing the data transfer to Google, you can deactivate JavaScript in your browser settings. However, if you do so, please note that you will not be able to use the map view or possibly further functions of this website. Further information and the current data protection regulations of Google are available at www.google.de/intl/de/policies/privacy/.

Integration of videos via YouTube 

YouTube videos are embedded in our website. This does not take place via plug-ins, but by embedding the URL with iframes (small windows showing another website) in the extended data protection mode. In the process, the domain is replaced by the official YouTube no-cookie domain. If you haven’t already consented to the use of cookies when first accessing this website, YouTube videos on this website are embedded in this website by means of the so-called 2-click solution. That means that all YouTube contents will be deactivated by default and can only be loaded from the YouTube servers and displayed upon clicking on the “Activate contents” button. By clicking on the button, you consent to the transfer of your IP address to YouTube and allow the provider to place cookies in your browser. The legal basis is your consent within the meaning of art. 6 (1) (a) GDPR. In the following, we specify which are the respective cookies. You can find further information on the collecting and use of data by YouTube, and on your rights to protect your privacy in the privacy notes at https://policies.google.com/privacy?hl=en&gl=en.

Name of the cookie: VISITOR_INFO1_LIVE 

This cookie allows the recognition of the user range on pages with integrated YouTube videos so as to display the videos in an appealing manner. The lifetime of this cookie is 180 days. After this period, the cookie will be deleted automatically.

Name of the cookie: YSC

This cookie is used for the registration of a unique ID in order to retain statistics of the YouTube videos that the website visitor has viewed. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically.

Name of the cookie: wantYouTube

If the user has consented to the automatic loading of YouTube videos, this cookie stores the value “1”. The lifetime of this cookie is 30 days. After this period, the cookie will be deleted automatically.
 

Using the Chat Feature

On this website, we sometimes offer you the possibility to contact us directly via chat. In order to take care of your request, we process the information provided by you. Furthermore, the cookie described in the following will be used: 

Name of the cookie: j_Session_ID

We provide the website user with the possibility to communicate with us via chat. For this service, we use the Extensible Messaging and Presence Protocol (XMPP) which assigns a unique identification number to each user. If the user decides to use this type of communication, this cookie will be used for that purpose. The lifetime of the cookie corresponds with the duration of the session, i.e. the time you spend on our website without closing your browser in the meantime. After the session is terminated the cookie will be deleted automatically. 

The legal basis for the processing is your consent according to art. 6 (1) (a) GDPR. If your request is related to a future, existing or terminated contractual relationship with us, art. 6 (1) (e) GDPR in connection with §§ 67 (a) ff. of the German Social Security Code (SGB X), i.e. this contractual relationship, also provide the legal basis for the processing. You can revoke your consent to the aforementioned data processing at any time and free of costs with effect for the future by sending a short message to the above-mentioned contact data. The lawfulness of the processing carried out on the basis of your consent until the time of your revocation will not be affected. However, please note that a processing of your request will no longer be possible upon a possible revocation. Beyond an existing revocation, your data will be deleted once your request has been handled, unless the deletion conflicts with statutory retention periods. In this case, the data will routinely be stored six respectively ten years after the end of the year of the concluding of the contract according to the legal provisions as per §§ 257 HGB (German Commercial Code), 147 AO (German Fiscal Code).

Instagram

Based on your consent as per art. 6 (1) (a) GDPR, we use a plug-in on our website that is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plug-ins are marked by an Instagram logo, e.g. in form of an “Instagram camera”.

The Instagram plug-in is exclusively embedded by means of the so-called Shariff method. If you access a page from our web presence containing such a plug-in, and activate it by clicking on it, your browser will establish a direct connection to the Instagram servers. By clicking you consent to the direct transmission of the plug-in content from Instagram to your browser, and to the embedding in the page. Once embedded, Instagram receives the information that your browser has accessed the corresponding page of our web presence, even if you don’t have an Instagram profile or are currently not logged in to Instagram. This information (incl. your IP address) will be transmitted directly from your browser to an Instagram server in the USA and stored there. Instagram bases the data transfer to the USA on the so-called EU Standard Contractual Clauses.

If you are logged in to Instagram, Instagram can assign the visit of our website directly to your Instagram account. If you interact with the plug-ins, e.g. by clicking on the “Instagram” button, this information will be transmitted directly to an Instagram server and stored there. Additionally, the information is published on your Instagram account and displayed to your contacts. If you don’t want Instagram to assign the data collected via our web presence directly to your Instagram account, you have to log out from Instagram before visiting our website.

Dislaying Routes (Map service)

Google Maps

  1. Description and extent of the data processing
    This website uses Google Maps to display maps and flag so-called points of interest (POIs) like AOK branches, medical facilities, etc. By using Google Maps, information on your use of this website (incl. your IP address) can be transmitted to and stored on a Google server in the USA.
    It is operated by Google Ireland Ltd., Gordon House , Barrow Street , Dublin 4, Ireland, Fax: +353 (1) 436 1001.
    Further information and the current data protection regulations of Google are available at https://policies.google.com/privacy?hl=en&gl=en/.
  2. Purpose and legal basis for the data processing
    We use Google Maps to show you locations of the POIs (see above). This is intended to allow you easy access to social services according to § 17 (1) (3) SGB I (German Social Security Code) and information according to § 13 SGB I, and counselling according to § 14 SGB I by AOK.
  3. Duration of the storage
    The duration of the storage complies with the terms of use of Google Maps. You can find these under “Google Maps Terms of Service”.
  4. Possibility to deactivate
    In order to deactivate the service of Google Maps, thereby preventing the data transfer to Google, you can deactivate JavaScript in your browser settings. However, if you do so, please note that you will not be able to use the map view or possibly further functions of this website.

Temporary Use of the Anonymised IP Address for Locating Purposes

For her online offers, AOK uses the technology of geo targeting. In the process, your IP address will be shortened in a manner that an inference of your IP address is no longer possible. After your IP address has been anonymised through shortening, it is used to determine the region where you are located. This allows us to provide you with specific contents that may be interesting for you based on your location. The anonymised IP address will not be stored permanently but is used solely for this purpose. The legal basis for this processing is your consent according to art. 6 (1) (a) GDPR. A regionalisation will not take place without your previous consent.

You have the possibility to share chosen articles on this website via the social networks Facebook and Twitter. The related data transfer to the operator of the corresponding social network only takes place upon your prior explicit consent. For this purpose, we have implemented the so-called 2-click solution to make sure that data transfer to the social networks only takes place if you have agreed to it as per art. 6 (1) (a) GDPR. Only then will the contents shared by you and further technical information be transmitted to the operator of the corresponding social network. However, we have no influence on the type and extent of the data processing by the operator of the social networks after the data transfer. For further details, please see the terms of use of the corresponding social network.

Authorisations in Apps

AOK offers her insured a wide range of apps. The authorisations required for the operation of an app and/or the required access rights and terms of use are communicated in the corresponding app store.

Newsletter Tracking

In order to receive current information from your AOK you can subscribe to newsletters. AOK uses the newsletter management system Xqueue Maileon to mail her newsletters. To improve the newsletter, e.g. for the technical optimisation of the mailing and displaying of the newsletter, or for statistical purposes, the system processes data in anonymised form. When a user opens the newsletter, the web beacon records the opening, and each click in the newsletter will be counted by means of a server-based forwarding. Processing in anonymised form means that this data is not personal or cannot be connected to any individual. Further use of the data or transmission of the data to third parties does not take place.

Responsible for Contents and Information

The information offered by AOK contains cross-references (links) to other internet offers, e.g. those of our cooperation partners. When placing the links, the external (third-party) contents have been examined to determine whether they violate applicable standards in respect to civil or criminal law. However, there can be no assurance that the contents have not been altered by the corresponding providers afterwards. If you believe that linked external pages violate applicable law or otherwise contain inappropriate contents, please let us know. We will examine your notice and, if necessary, remove the link immediately. To this extent, AOK is not responsible for the contents and availability of the linked external websites.

Please not that this privacy policy only applies to the internet offers of AOK. Other privacy and data security provisions may apply to the linked external contents. In the legal notice of the linked website, you can find out who is responsible for the corresponding offer.

Data Security and Encryption

Each time you are asked to enter personal data, your data will be protected by means of SSL encryption (TLS standard) when transmitted via the internet so that it cannot be read by unauthorised persons.

Status of this Privacy Policy

This privacy policy was last updated on 05/02/2021.