My photo for my electronic health card

Do you want to send us an up-to-date photo for your electronic health card (EHC)? We offer you various options for this:

My photo for my electronic health card

Do you want to send us an up-to-date photo for your electronic health card (EHC)? We offer you various options for this:

  • Get your photo taken at the AOK Customer Centre

    If you do not have any of the above options for sending us a photo, then come and see us at your AOK Customer Centre. There you can have a photo taken of yourself.

  • Hints for a correct photo

    • Please use only a recent photo. It can be submitted in black and white or in colour.
    • The background must not show any disruptive objects and should form a clear contrast to the face and hair.
    • Your eyes must be open. If you wear glasses, your eyes must not be covered by the frames.
    • Your face must be fully recognisable, even if you need to wear a head covering, for example for religious reasons.
    • You can find corresponding examples in the photo sample chart (PDF, 128 KB)
    • Please note the required format specifications for submitted photos in paper form:

    - Minimum size 33 mm x 43 mm (3.3 mm x 4.3 cm)

    • Passport photos are slightly larger and can be used.
  • Security for image data

    If you submit a photo in paper form, it will be destroyed in accordance with data protection regulations after it has been transferred to our database. As we store your photos in our image database, we can easily issue you a new eGK if required. We handle the photo just as responsibly as we handle all other insurance data stored by the AOK.

    Please understand that we cannot return the photo to you. The costs for the creation of the photo are also not reimbursed. You will receive the EHC free of charge.

  • Submitting a digital image

    Take your photo for your electronic health card with our virtual photo booth or use the image upload for an already existing digital photo. If you submit a photo electronically, it will be uploaded directly to our server in accordance with data protection regulations.

    Notes on digital image upload

    PNG, JPG or TIF files can be uploaded. The file size should not exceed 5 MB. The minimum dimensions for the image are approx. 373 pixels in width and approx. 480 pixels in height. 

    Unfortunately, the following tool is only available in German. To help, we therefore recommend that you also use translation apps/tools.

     

Submit your photo for the electronic health card (EHC).

Aktualisiert: 12.05.2022

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