Switch to AOK Nordost now

Benefit from lots of extra services and excellent customer care.

AOK Nordost. Die Gesundheitskasse.

Switch online and enjoy the benefits

Whether it's preventive care, sports or family health – AOK Nordost offers you more. Switching is easy using our online form.

Switching to us is easy

Fill out the online form

Use the online membership application and fill in the three sections: data, current information and current insurance.

Available languages: German, English and Polish.

We take care of the rest

You do not need to cancel your current health insurance policy. We will take care of that for you. If we have any questions about the information you have provided, we will contact you immediately.

Welcome to AOK Nordost

You will receive confirmation of membership from us with the start date of your new membership.

Online membership application

To the online membership form

Frequently asked questions

What are the notice periods for changing health insurance providers?
There is a two-month notice period to the end of the month. For example, if you give notice on a day in December, you would start with the new health insurance fund on 1 March.
There is a 12-month commitment to the new health insurance fund.
What options are there for special termination?
If you change employers, you can change your health insurance provider immediately. The 12-month commitment to the new health insurance provider also does not apply. This option is available in the first 14 days after starting employment. It also applies if your insurance status changes (e.g. from private to statutory or from family insurance to your own health insurance).
Can I switch from another regional AOK to AOK Nordost?
Yes, if one of the following conditions applies:

You live, work or study in Berlin, Brandenburg or Mecklenburg-Western Pomerania.
Your spouse or partner is insured with AOK Nordost.
Are there any risks involved in switching health insurance providers?
The change only takes effect once the new health insurance provider has confirmed the change in writing. This means that there is no risk of losing insurance cover. As long as the old health insurance provider has not confirmed the change, you remain with your old insurance provider.
Does the employer/employment agency need to be informed?
The new health insurance company will confirm the change to the employer via an electronic notification procedure. The employee informs the employer of the change informally. If you are unemployed, the employment agency must be informed.
Under what circumstances must the health insurance fund be cancelled?
You must cancel your insurance when you leave the statutory health insurance system – for example, when you switch to private health insurance or move abroad.
What are the notice periods for changing health insurance companies?
There is a notice period of two months to the end of the month. For example, if you give notice on a day in December, you would start with the new health insurance provider on 1 March.
You are bound to the new health insurance fund for 12 months.
What should I do if I need to see a doctor but my new health insurance card has not yet arrived?
If you have not yet received your card or have lost it, please contact us before visiting a doctor. We will send you a certificate as a temporary replacement. Please present this document to your doctor or dentist. They will then be able to bill us directly.
Can I change my statutory health insurance provider if I change employers?
When starting a new job, employees who are subject to compulsory insurance have the option of changing their health insurance fund immediately. This right of choice applies for the first 14 days after starting employment.
You do not need to cancel your previous health insurance. The usual binding periods do not apply either.
Who pays which contributions?
As a statutory health insurance provider, our contributions depend on the individual circumstances of the insured person. You can find more information on contribution rates at AOK Nordost contribution rates.

Do you have any questions?

We answer frequently asked questions about changing health insurance providers in our FAQs.

If you have any further questions, please choose the contact channel that suits you best:

By callback or email: Go to the contact form.
By phone: Go to AOK-International-Service +4933127721234 (Monday to Friday, 8 a.m. to 6 p.m.).
In person: To the online appointment booking for our service centres.